Plastiserve Ltd is a provider of Polymers and Masterbatch products to commercial and public customers throughout the UK and Ireland.
We have built around our extensive experience in this market sector. The implementation of, and adherence to, a framework of policies, procedures and processes that comply with the requirements of ISO9001:2015 and associated industry codes and regulations is central to assuring that we achieve our aim.
Our aim is to deliver excellence through quality and innovation combined with a proactive approach and understanding of our customers’ needs and expectations. We recognise that no two customers are ever the same, therefore, we value a close partnership to achieve a bespoke service that meets the requirement of the customer and allows their organisation to move forward with their core business.
The purpose of our quality policy is to maintain an effective integrated management system that meets our customers’ requirements and achieves a high level of customer satisfaction. The Directors shall establish, implement, and maintain a quality policy that:
- Is appropriate to the purpose and context of the organisation and supports its strategic direction.
- Provides a framework for setting quality objectives.
- Includes a commitment to satisfy applicable requirements.
- Includes a commitment to continual improvement of the quality management system.
- Promotes the use of a process-driven approach and risk-based thinking.
- Enables partnerships with competent suppliers to provide an improved service.
- Promotes partnerships with customers to develop and build strong and lasting relationships.
- Requires continuous monitoring and analysing performance to identify process improvements.
- Is committed to the competence, development, and professionalism of our employees.
- Is committed to continually improving the effectiveness of document management.
- Ensures that our customers and colleagues remain safe while enjoying a secure workplace.
The Directors are responsible for establishing and implementing adequate quality arrangements within the service offering. All staff are expected to be familiar and adhere to the policy.
The quality policy is supported by Health & Safety and Environmental & Sustainability Policies.