This policy explains how Plastiserve Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or contact us.
Who We Are
Plastiserve Ltd is registered in England & Wales (company number 09991857), VAT number GB235933887, and registered with the Information Commissioner’s Office (ICO registration number ZA859072). Our registered address is Unit 7-8 Ashfield Close, Whitehall Industrial Estate, Leeds, West Yorkshire, LS12 5JB, United Kingdom.
Information We Collect
When you use our contact form, we collect the information you provide: your name, company name, email address, phone number, the type of enquiry (masterbatch, polymers, additives, or general), and your message. We also use Google reCAPTCHA to help protect this form from spam, which may collect technical information about your device and browser.
We do not require you to create an account or provide payment information through this website.
How We Use Your Information
We use the information you submit to respond to your enquiry, provide quotes or technical information, and manage our ongoing business relationship with you where relevant. We process this information on the basis of our legitimate interest in responding to enquiries from prospective and existing customers, or with your consent where you have given it.
Cookies
Our website uses cookies for essential site functions and, where applicable, for analytics and marketing purposes. You can manage your cookie preferences at any time using the cookie settings on this site. For full details of the cookies we use, their purpose, and how long they last, please see our Cookie Policy.
Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers who help us operate this website and respond to enquiries, including our website hosting provider and Google (for reCAPTCHA and, where enabled, analytics services). These providers are only permitted to use your information as needed to provide their services to us. If you consent to analytics or marketing cookies, your information may also be shared with platforms such as Google, Meta, or LinkedIn for these purposes — see our Cookie Policy for details.
International Transfers
Some of the third-party services we use, such as Google reCAPTCHA, may process information outside the UK. Where this happens, appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.
How Long We Keep Your Information
We retain enquiry information for as long as necessary to respond to your enquiry, maintain our business relationship with you, and meet our legal and accounting obligations. Financial records relating to any transactions are kept for at least 6 years, in line with UK tax requirements. We periodically review the information we hold and delete it when it is no longer needed.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to how we use your information — including an absolute right to object to direct marketing — or ask us to restrict its use
- Request a copy of your information in a portable format
- Withdraw consent, where we rely on consent
To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk) if you believe we have not handled your information properly.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this policy or how we handle your information, please get in touch via our Contact page, email sales@plastiserve.com, or write to us at our registered address above.